Terms of Service

By accessing this website or using any Vallunex Innovations Private Limited product, you agree to these terms. If you are accepting on behalf of a school, company or other organisation, you confirm you are authorised to bind that organisation. If you do not agree, please do not use our website or products.

Vallunex provides cloud-based software products, currently including ArumbuNexus, together with related onboarding, training and support services. Access is granted under a subscription for the term and scope set out in your order form or agreement.

We may add, modify or discontinue features. Where a change materially reduces functionality you rely on, we will give at least 30 days' notice.

• You are responsible for the accuracy of the information you provide when creating accounts
• You are responsible for keeping credentials confidential and for all activity under your accounts
• You must tell us promptly at support@vallunex.com if you suspect unauthorised access
• Accounts must not be shared between individuals where the subscription is priced per user
• You are responsible for the conduct of staff, students and parents you grant access to

You agree not to:

• Use the services for any unlawful purpose or in breach of any applicable regulation
• Upload malicious code, or attempt to probe, scan or breach our security
• Reverse engineer, decompile or attempt to derive our source code
• Resell, sublicense or provide the services to third parties without written agreement
• Send unsolicited bulk messages through the platform
• Upload content that is unlawful, defamatory, or infringes another party's rights
• Place unreasonable load on the infrastructure or circumvent usage limits

We may suspend access where use presents a security, legal or availability risk, with notice where practical.

You retain all rights to the data you upload. You grant us a limited licence to host, process and transmit it solely to provide the services, support you and meet legal obligations.

You are responsible for having the necessary consents to upload personal data — particularly data relating to children — and for the accuracy of that data. On request during the subscription, or within 30 days of its end, we will provide a complete export in standard formats at no charge.

• Fees, billing frequency and the subscription term are set out in your order form
• Unless stated otherwise, invoices are payable within 15 days of issue
• All fees are exclusive of GST and other applicable taxes
• Payment gateway charges on fee collection are passed through at actual cost
• Subscriptions renew for equivalent terms unless either party gives 30 days' notice
• We may revise pricing at renewal with at least 60 days' written notice
• Persistent non-payment may lead to suspension after written reminders

We target 99.9% monthly availability on annual plans, excluding scheduled maintenance announced at least 48 hours in advance and events outside our reasonable control. Support channels and response targets depend on your plan and are described in your agreement.

The services, software, designs, documentation, trademarks and all related intellectual property remain the property of Vallunex Innovations Private Limited. These terms grant a right to use the services during your subscription and transfer no ownership. Feedback you share may be used to improve our products without obligation or restriction.

Our products integrate with third-party services such as payment gateways, mapping, messaging and cloud infrastructure. Their own terms apply to your use of them, and we are not responsible for their availability or conduct.

We warrant that the services will be provided with reasonable skill and care and will materially conform to their documentation. Beyond that, and to the maximum extent permitted by law, the services are provided “as is” without further warranties of any kind, express or implied.

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. Our total aggregate liability arising from the services is limited to the fees paid by you in the twelve months preceding the event giving rise to the claim. Nothing here limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.

Either party may terminate for material breach that remains uncured 30 days after written notice. On termination, access ends, outstanding fees fall due, and we will make your data available for export for 30 days before permanent deletion.

These terms are governed by the laws of India. The courts at Chennai, Tamil Nadu have exclusive jurisdiction. The parties will attempt good-faith resolution before commencing proceedings.

Questions about these terms can be sent to hello@vallunex.com or by post to Vallunex Innovations Private Limited, Tech Park, Anna Salai, Chennai, Tamil Nadu 600002.